When I tried to use my Prepaid Award Card, it was declined. What can I do?Updated 6 days ago

This card functions like a debit card and it will only authorize purchases if there's a sufficient balance available on the card. Please check if your card balance is greater than the purchase you're attempting to make. Also double check that you added the correct card number, name, and address. If you are still experiencing issues, please email our provider's team with all the details of your charge at [email protected] and they'll be happy to help!